On THURSDAY, MARCH 19, 2009
I wrote a blog about my damaged EZ-link cards. Since then, nothing was done and I've called several times to ask about the status.
Initially, the call was to SMRT, then it was referred to ez-link, and then back to SMRT, and now to ex-link again. My cards all have about $30 - $50 in value and they have not been refunded yet. I was told processing takes 21 working days, but it is now May 4, and yet still no reply.
My new car which I got back in March is bad now, and the one I got in April is also bad. I don't understand how they can release such a bad product and not do any quality assurance. I've not even received my refunds and refunds are not immediate for faulty cards.
My old card lasted 4 years, and I've not replaced it since, and I've known more than 10 bad Transitlink cards since it was launched back in March 2009?
I don't know if it is my bad luck or just poor quality, but now, the refunds process and the lack of ownership of the problem is very annoying and I have not received any refunds. The phone calls to customer service is useless, and my advice is "DO NOT CHANGE THE NEW CARDS" unless it is really necessary.
The original cards, you get your deposit back, but these new cards, it is just a throw away, no deposits returned, and when it is faulty, you don't even get a refund!
--Iron Bowl
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